IT Support Technician

Location: Hybrid role based at the UK headquarters in Nottingham, with onsite attendance required 2 days per week.

Company

hirify.global develops and sells tabletop gaming products and operates design studios, logistics functions, and retail stores across Europe.

What you will do

• Provide first-line IT support to remote users and retail stores across Europe.
• Log, troubleshoot, triage, and resolve incidents and requests for hardware and software applications.
• Provide face-to-face and telephone support while managing customer expectations professionally.
• Record support information in the ticketing system and contribute to continuous improvement.
• Work independently and collaboratively to deliver a prompt, friendly, and effective service.

Requirements

• Strong working knowledge of a customer-facing IT Support role.
• Technical, methodical, and intelligent approach to troubleshooting and problem-solving.
• Ability to remain calm and resilient while delivering a high level of customer service.
• Proactive approach with the ability to work independently or as part of a team.

Nice to have

• Understanding of ITSM and helpdesk applications.
• Proficiency in Windows operating systems and server technologies.
• Knowledge of Active Directory or similar systems, DHCP, DNS, VPN, VOIP telephony, and virtualization.

Culture & Benefits

• Culture focused on understanding company needs, strong work ethic, teamwork, and continuous improvement.
• 33 days of holiday per year, including public holidays.
• Matching contributory pension scheme of up to 7.5%.
• Profit share bonus subject to company profit targets and option to join the Share Save scheme.
• Staff discount of 25% to 50% on products.
• Free onsite car parking and a nearby tram stop at the Warhammer World site.

Hiring process

• Submit a letter or video explaining interest in the role and understanding of the requirements.
• Include an up-to-date CV with the application.
• Applications close at midnight UK time on Sunday 8 November 2026.