IT Support Engineer

Location: London, England, GB; hybrid working with 2 in-office days per week

Company

RVU combines a start-up environment with the technology and backing of an established company to simplify complex household-service marketplaces through accessible applications.

What you will do

• Provide first- and second-line end-user support for Mac and Windows devices, both remotely and on-site.
• Support and troubleshoot AV setups, meeting room technology, and live event technology.
• Manage user and device lifecycles, including onboarding, offboarding, provisioning, and asset management, in coordination with HR.
• Administer Google Workspace, Office 365, Entra ID, and Intune, including user, group, and device management.
• Support Jira, Notion, Zoom, Slack, and other collaboration tools; manage and resolve tickets through Freshservice or an equivalent ITSM platform within SLA.
• Create documentation and self-service guides, identify automation opportunities, train users, and escalate suspicious activity, phishing attempts, and policy violations.

Requirements

• Solid proficiency in macOS and Windows 10/11, equivalent to CompTIA A+ level.
• 2+ years of experience supporting Google Workspace and/or Office 365.
• 2+ years of experience managing users and groups in Entra ID and device fleets through Intune.
• Strong hands-on break-fix knowledge for Apple and Windows hardware.
• 2+ years of experience managing tickets through a multi-service ITSM platform; Freshservice experience is preferred.
• Strong communication skills and confidence educating non-technical users.
• Experience supporting AV and meeting room technology.
• A proactive approach to documentation and automation rather than only reactive troubleshooting.

Culture & Benefits

• Hybrid working with up to 22 working days per year available to work from anywhere.
• 10% discretionary yearly bonus, yearly pay reviews, and employer-matching pension contributions up to 7.5%.
• £300 one-off work-from-home budget, private medical and critical illness cover, and employee assistance programme.
• 25 days of holiday, increasing to 30 days with tenure, plus 2 additional “my time” days.
• Learning and training budget, choice of Mac or Windows equipment, and electric vehicle and cycle-to-work schemes.
• Inclusive environment with regular team and company events, an in-office gym, daily breakfast, and access to Calm and Peppy health apps.