Senior Contact Center AI Solutions Architect (Dynamics 365)

Location: Remote; candidates based in Argentina, Peru, Colombia, Brazil, Chile, or Mexico. Professionals based in LATAM and North America are particularly encouraged to apply.

Hourly compensation of up to USD $50, depending on experience.

Company

hirify.global Premium offers a remote hourly consulting engagement supporting enterprise contact center AI solutions.

What you will do

• Participate in discovery and technical meetings, translating customer service needs into practical solution architectures.
• Define implementation approaches using Dynamics 365 Contact Center and Microsoft Copilot Studio.
• Advise on conversational AI experiences across voice and digital channels, including automated workflows and handoff to human representatives.
• Assess integrations with CRMs, enterprise systems, knowledge sources, APIs, and existing contact center platforms.
• Explain technical tradeoffs, platform capabilities, limitations, and delivery considerations to technical and business stakeholders.
• Help scope projects, identify dependencies, estimate implementation effort, and support future proofs of concept and implementations.

Requirements

• Hands-on implementation experience with Dynamics 365 Contact Center, including relevant Omnichannel capabilities.
• Deep expertise in Microsoft Copilot Studio, including building, integrating, testing, and deploying conversational agents.
• Practical experience with contact center workflows, including routing, escalation, and transfer to human representatives.
• Experience integrating agents with enterprise data and systems through APIs, connectors, or custom integrations.
• Strong solution architecture skills covering security, governance, deployment, and operational considerations.
• Ability to lead client-facing technical discussions and explain complex solutions clearly.
• Excellent spoken and written English.
• Availability for initial meetings within the next two weeks and willingness to work on an hourly consulting basis.

Nice to have

• Experience with voice agents, conversational IVR, Azure AI services, technical presales, or proofs of concept.

Culture & Benefits

• Remote engagement with flexible location within the listed countries.
• Opportunity to shape enterprise contact center AI solutions alongside an experienced technical team.
• Exposure to emerging conversational AI capabilities and complex integration challenges.
• Potential for continued consulting and implementation work as projects develop.
• Hourly compensation of up to USD $50, depending on experience.