Onsite Technical Support (IT)

Location: 8 Marina View, Asia Square Tower 1, Singapore 018960, Singapore; onsite role based in Singapore.

Company

Marsh is a global risk, reinsurance, capital, people and investments, and management consulting company serving clients in 130 countries.

What you will do

• Install, configure, maintain and troubleshoot desktop hardware, printing, scanning, faxing and software.
• Support mobile device activations and audio-visual hardware and systems.
• Respond to IT incidents within agreed service levels, document activity and follow up with end users.
• Disconnect, relocate and reconnect desktop technology for individual, team and office-wide moves.
• Maintain hardware and software records and support asset management, procurement and documentation.
• Assist with infrastructure changes, software releases, business continuity events, service-team support and process improvement.

Requirements

• Proven experience in desktop IT support or a similar technical support role.
• Strong knowledge of Windows and/or Apple operating systems.
• Hands-on experience installing, maintaining and troubleshooting hardware.
• Proficiency with IT service management and asset management systems.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively with regional teams, manage multiple priorities and respond to incidents in a fast-paced environment.
• Strong organisational and time management skills.
• Willingness to learn new technologies and internally developed systems.

Nice to have

• Experience supporting audio-visual systems or office telephony.
• Experience with hardware moves, infrastructure changes or business continuity activities.
• Experience supporting IT operations in a multinational or regional environment.
• Familiarity with ServiceNow or similar IT support and monitoring tools.
• Experience supporting customised applications and enterprise IT systems.
• A proactive approach to continuous improvement and learning.

Culture & Benefits

• Professional development opportunities and interesting work.
• Supportive leaders and an inclusive, flexible work environment.
• Opportunities to work with colleagues on solutions that impact colleagues, clients and communities.
• Career opportunities, benefits and rewards supporting employee well-being.