Technical Support Engineer (AI)

Location: New York City, Denver, Chicago, Singapore, London, San Francisco, Austin, or Los Angeles; 5 days in-person.

Company

hirify.global builds AI agents that handle complex end-to-end work for demanding teams, including leading financial institutions and Fortune 500 companies.

What you will do

• Diagnose production issues using logs, request traces, API responses, and reproducible examples across the product and integrations.
• Validate workarounds, coordinate engineering fixes, and confirm that customer workflows are restored.
• Apply supported fixes and validate outcomes with customer-facing teams.
• Provide technical context and timely investigation updates during incident response.
• Write runbooks and root-cause summaries, improve diagnostic tooling, and escalate recurring defects to product engineering.

Requirements

• Experience investigating production software issues or equivalent engineering problems.
• Ability to reason through logs, API behavior, and system dependencies.
• Ability to read code and build small tools or reproductions.
• Clear documentation skills, with investigation notes that another engineer can act on.
• Hands-on experience investigating authentication, permissions, networking, and data-flow problems.
• Ability to communicate findings clearly to users and engineers.

Nice to have

• Cloud application support experience.
• Python or JavaScript experience.
• Experience with SQL, HTTP APIs, and Python or JavaScript for support investigations.

Culture & Benefits

• Full-time, in-person work five days per week.
• Health and dental insurance.
• Monthly wellness stipend.
• 401(k) matching.