Senior Developer Success Engineer (Cloud-Native)

Location: Singapore, Singapore; Remote

Salary: SGD 132,000–SGD 173,250 per year, including salary and commission compensation where applicable; equity offered.

Company

hirify.global develops a platform for reliable workflow orchestration and cloud-native distributed systems.

What you will do

• Serve as the frontline technical expert for the developer community and help customers deploy and scale hirify.global in cloud-native environments.
• Troubleshoot issues across hirify.global workflows, SDKs, workers, and infrastructure using logs, metrics, Grafana, and Prometheus.
• Diagnose bugs, performance, availability, scalability, and reliability issues and guide developers toward production deployments.
• Design infrastructure best practices and develop automation and self-service solutions that improve troubleshooting and developer experience.
• Collaborate with developers, engineering teams, and product teams to improve platform tooling, reliability, and performance.

Requirements

• 6+ years of experience as a developer, with fluency in one or more of Python, Java, Golang, or TypeScript.
• Experience deploying and managing medium- to large-scale architectures, such as Kubernetes or Docker.
• Experience with Prometheus and Grafana and with troubleshooting performance and availability issues.
• At least one year of experience in an internal or external customer-facing role.
• Experience working with or as part of remote teams.
• Strong written and verbal communication skills.
• Ability to help others, seek to understand first, lead with data, and rely on facts.

Nice to have

• Customer-facing experience as a professional services consultant, solutions architect, customer engineer, or in a similar role.
• Experience with security certificate management and implementation.
• Ability to translate use cases into hirify.global design decisions and architecture best practices.
• Experience with EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform, Ansible, or CDK.

Culture & Benefits

• Remote-first work model; roles may be remote in-country, remote within a region, or based in an office hub depending on the team.
• Occasional travel may be required for onboarding and team gatherings, and some teams participate in an on-call rotation.
• Competitive benefits, equity, flexible time off, and support for learning, wellness, and a home office.
• Inclusive equal-opportunity workplace with reasonable accommodation support.

Hiring process

• Application includes a few quick questions.