Sr. Designated Support Engineer - Spark

Location: Singapore

Company

Databricks is a Data and AI company providing a unified platform for data, analytics, AI applications, agents, and governance.

What you will do

• Manage large strategic accounts and provide a high-touch, proactive support experience.
• Project-manage open support cases, prioritize critical issues, and drive tickets toward closure.
• Coordinate customer correspondence with Engineering, Product, subject-matter experts, and account teams.
• Engage directly in business-impacting incidents, restore customer functionality, and remove escalation roadblocks.
• Review cases for trends, chair customer roundtables, and strengthen stakeholder relationships.
• Help customers become self-sufficient with Databricks Support processes and tools.

Requirements

• 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, Designated Support Engineer, or in a related area.
• At least 3 years of experience designing, developing, testing, and sustaining applications based on Python, Java, or Scala.
• Strong project-management ability across multiple tasks and workstreams, driving them to completion.
• Analytical and problem-solving skills applicable to distributed big data computing environments.
• Excellent executive presence and written and verbal communication skills, including the ability to explain complex technical ideas to non-technical stakeholders.
• Professional working proficiency in both Mandarin and English, written and verbal, is required.

Culture & Benefits

• Employee benefits and perks are provided according to the employee’s region.
• Inclusive workplace committed to equal employment opportunity and diversity.
• Access to a global organization with more than 30 offices.