Designated Support Engineer (Spark)

Location: Singapore

Company

Databricks is a Data and AI company providing the Databricks Data + AI Platform for data, analytics, and AI applications.

What you will do

• Manage large strategic accounts and provide a high-touch, proactive support experience.
• Project-manage open support cases, prioritize critical issues, and drive tickets toward closure.
• Coordinate customer correspondence with Engineering, Product, SME, and Account teams.
• Engage directly in business-impacting situations and coordinate recovery of customer functionality.
• Work with senior leadership and technical and functional stakeholders to remove roadblocks, address delays, and mitigate risks.
• Review case trends, chair customer roundtables, advocate for customers, and promote customer self-sufficiency with Databricks Support tools and processes.

Requirements

• 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, Designated Support Engineer, or in a related role.
• At least 3 years of experience designing, developing, testing, and sustaining applications using Python, Java, or Scala.
• Strong project management skills across multiple tasks and work streams, driving work to completion.
• Analytical and problem-solving skills applicable to distributed big data computing environments.
• Excellent written and verbal communication, executive presence, and the ability to translate complex technical ideas for non-technical stakeholders.
• Professional working proficiency in both Mandarin and English, written and verbal, is required.

Culture & Benefits

• Comprehensive benefits and perks are offered according to the employee's region.
• Inclusive culture and employment practices focused on diversity and equal opportunity.
• Employment may require access to export-controlled technology or source code; Databricks may apply for a U.S. government license at its discretion and may decline an application on this basis.