Account Manager, Marketplace Supply (eCommerce)

Location: Santa Ana, CA or Jersey City, NJ offices; remote or hybrid candidates will also be considered. Candidates within a 1-hour commuting distance of an office are required to be onsite most of the time. Travel of up to 10% is required. Candidates must be authorized to work in the United States.

Salary: $80,000–$100,000 per year.

Company

hirify.global provides grading, authentication, vaulting, and marketplace services for collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

What you will do

• Run targeted outreach campaigns to identify, pitch, and manage sellers on the PSA Exchange platform.
• Guide new sellers through setup, best practices, and marketplace tools.
• Serve as the point of contact for seller issues and proactively resolve customer problems.
• Monitor selling performance and metrics to identify optimization and growth opportunities.
• Represent seller needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability.

Requirements

• Deep experience and familiarity with trading cards.
• Proven ability to manage relationships with multiple stakeholders, including external stakeholders, and drive measurable business outcomes.
• Excellent communication, organization, and problem-solving skills.
• Proficiency with Google Sheets or Microsoft Excel.
• 5+ years of experience in account management or client success.

Nice to have

• Experience in eCommerce, collectibles, or B2B SaaS.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Flexible time off for salaried employees and ten company-paid holidays for regular full-time employees.
• Employee discounts on select grading services, flexible schedules where available, and team celebrations and activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• Remote candidates may be asked to participate in an onsite interview during the final stages.