Customer Success Manager (AI)

Location: Remote, Kazakhstan; Almaty

Salary: $1,000–$1,200 net per month

Company

Naoma AI is a US-based startup building an AI video agent for live, conversational product demos for B2B SaaS companies.

What you will do

• Onboard new customers by running kickoff meetings, understanding their products, and launching AI demo agents.
• Build and refine customer demo flows using the platform without coding.
• Act as the first customer contact, answer questions, solve problems, and maintain fast response times.
• Collect customer feedback and share it with product and engineering teams.
• Keep customer records, timelines, and handoffs accurate and up to date.

Requirements

• Clear, confident communication skills and strong writing ability.
• Fast response habits and the ability to act without letting requests sit.
• Strong attention to detail.
• English at C1 level or higher for working with customers in the US and Europe.
• Daily use of AI tools such as ChatGPT, Claude, Cursor, Notion AI, or similar tools, with curiosity about their capabilities.

Nice to have

• Experience in customer success, support, account management, or a similar client-facing role.

Culture & Benefits

• Fully remote work with a flexible schedule.
• Real responsibility from the first day and direct access to the founders.
• Opportunity to learn the full B2B SaaS customer lifecycle and how AI products are built and sold.
• Work with customers around the world.
• Salary paid in USD.

Hiring process

• Submit a CV and 3–5 sentences explaining why the role is a fit.