Head of Company Operations (Robotics)

Location: Watertown, Massachusetts, United States; on-site

Company

hirify.global is a robotics research and deployment company founded at MIT that designs and manufactures robot hardware, trains artificial intelligence models, deploys robots for customers, and maintains a fleet across the United States.

What you will do

• Build and continuously maintain one coherent company plan with company and team OKRs aligned across research, engineering, manufacturing, solutions, sales, and finance.
• Own execution across product launches, production ramps, fleet growth, hiring, and other company-wide commitments.
• Resolve high-stakes cross-functional problems, make operating trade-offs, and drive decisions between functions.
• Lead major changes such as entering new markets, standing up new sites, integrating acquisitions, or reshaping how teams work.
• Run the planning cycle, annual operating plan with Finance, business reviews, and the company scorecard.
• Build a trusted source for company metrics and the tooling that supports the operating rhythm with internal tooling engineers.

Requirements

• Experience owning the operating rhythm and its outcomes at a scaling company, including quarterly planning, business reviews, scorecards, and the annual plan alongside Finance.
• Director- or VP-level operating experience at a company scaling past approximately 150 people.
• Understanding of revenue and finance, including pipeline and forecast, bookings and revenue, budgets and actuals, unit economics, and translating sales forecasts into build and hiring plans.
• Experience turning scattered and changing direction into goals that a leadership team agreed to and achieved.
• Experience leading peers and their teams through difficult cross-functional work and earning their trust.
• Experience leading a major company change end to end, such as a launch, integration, or reorganization, including handling the people side effectively.
• Ability to follow technical problems sufficiently to unblock them and identify the appropriate decision-maker without being an engineer.
• Fluency with data, including defining useful metrics, reading SQL and dashboards, and identifying conflicting numbers.
• Bias to action, high intensity, and willingness to lead from where the work happens, including the factory floor and customer sites; confidence in operating decisions, ownership of results, and judgment about which questions belong with the CEO.

Nice to have

• Experience at a physical-product company in hardware, robotics, manufacturing, or field operations.
• Experience building something from scratch as a founder or the first person in a function.
• Experience building analytics, business operations, or internal tooling.

Culture & Benefits

• Work is connected to real production floors and physical work through robot design, manufacturing, deployment, and operations.
• Culture emphasizes ownership, curiosity, fast learning, high standards, mutual support, and solving difficult problems.
• Fully employer-covered health insurance.
• Managed 401(k), unlimited PTO and federal holidays for full-time salaried employees; hourly employees receive 16+ accrued paid days off and 1.5x pay on federal holidays.
• Regular in-office meals and team social events.