Technical Account Manager (AI)

Location: Remote, United States

Salary: Estimated base salary of $90,500–$153,000 per year, plus equity and commission opportunities.

Company

hirify.global develops the Hypercell AI platform, which automates document processing and end-to-end back-office workflows and transforms documents into data for enterprise GenAI experiences.

What you will do

• Own technical roadmaps, milestones, acceptance criteria, and end-to-end delivery for enterprise deployments.
• Coordinate Product, Engineering, Delivery, Support, Sales, and customer stakeholders to remove blockers and manage resources across account lifecycles.
• Map legacy workflows to platform capabilities, track deployment KPIs, and drive adoption, operational efficiency, and measurable ROI.
• Partner with Account Executives to scope enterprise use cases, technical expansion opportunities, volume growth, and pre-sales proposals.
• Lead deployment scorecards, executive steering committees, technical business reviews, and account governance.
• Create reusable deployment playbooks, PMO templates, and integration patterns while translating customer friction into product and engineering requirements.

Requirements

• 5–8+ years of experience in customer-facing technical roles, such as Technical Deployment Lead, Technical Program Manager, Technical Account Manager, or Solutions Architect, managing complex enterprise SaaS or AI implementations.
• Technical fluency in Python, REST APIs, JSON, cloud environments including AWS, Azure, or GCP, and enterprise system integrations, with the ability to troubleshoot complex workflows.
• Experience leading cross-functional teams, managing risks and resource trade-offs, and driving alignment across Product, Engineering, and Sales.
• Experience designing governance frameworks including QBRs, steering committees, and KPIs, and mapping legacy customer workflows to enterprise software solutions.
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical technical program management experience.

Nice to have

• Experience with IDP, RPA, OCR, machine learning workflows, or enterprise automation platforms such as Appian or Power Automate.
• Experience partnering with Account Executives on technical expansion opportunities and scalable pre-sales architectures.
• Active PMP, PMI-ACP, or Agile/Scrum certification.

Culture & Benefits

• Remote work in the United States.
• Full-time employment with competitive base salary, equity ownership, and bonus or commission opportunities.
• Comprehensive benefits and perks are provided as part of the total rewards package.
• Equal opportunity employment with support for diverse backgrounds and perspectives.

Hiring process

• Recruiting communication is sent through the official hirify.global domain.
• The hiring process includes multiple live interviews.
• AI tools may assist with resume screening, with human recruiter review and the option to request manual review or reasonable accommodation.