Associate Deployment Strategist (AI/ML Product)

Location: In-person, based in the San Francisco or New York City office; onsite five days per week with approximately 25–30% travel for major customer milestones. Interviews are remote with a final in-person round.

Salary: $100,000–$150,000 per year, plus equity and benefits.

Company

hirify.global builds AI Agents and workflow automation products that improve operational efficiency across the physical economy and global supply chain, including scheduling, appointment setting, data entry, load management, and customer-system integrations.

What you will do

• Own customer deployments from discovery and workflow design through execution, launch, and ongoing success, primarily for mid-market customers.
• Lead customer discovery, understand workflows and constraints, and translate complex business processes into executable AI agent workflows.
• Partner with Agent Delivery Engineers, Product, Sales, and Success to validate assumptions and execute deployments technically.
• Configure, test, and release agent configurations while managing deployment plans, timelines, risks, scope changes, and escalations.
• Lead customer kickoffs, milestone reviews, QBRs, executive updates, and stakeholder communication.
• Improve and scale onboarding and deployment processes while supporting larger or more complex accounts with senior team members.

Requirements

• At least 1 year of experience in a customer-facing, operations, implementation, consulting, product, support, or technical project role.
• Strong organization, follow-through, analytical skills, attention to detail, and communication skills across multiple workstreams.
• Comfort working with customers, asking thoughtful questions, and operating in a fast-moving environment.
• Ability to break down complex workflows into clear steps, requirements, and decisions and create structure from ambiguity.
• Interest in AI, automation, logistics, and operational systems.
• Comfort working with spreadsheets and presentation tools.
• Basic technical acumen, including familiarity with APIs, JSON, SQL, or system workflows.

Nice to have

• Experience at a SaaS, logistics, supply chain, marketplace, or workflow automation company.
• Experience working with AI-driven or automation products.
• Technical degree or coursework in computer science, engineering, mathematics, data, or a related field.
• Prior experience in implementation, customer success, solutions, or operations.

Culture & Benefits

• In-person work environment with offices in San Francisco, New York City, and London; most employees work in the office five days per week.
• Health, vision, dental, life, accidental, and short-term disability insurance.
• Paid vacation, paid parental leave, 401(k) option, equity, and a yearly learning and development stipend.
• Commuter benefits for Bay Area and New York employees, an Uber ride stipend for late office work, and catered lunches and dinners in the office.
• On-site gym in the San Francisco office, monthly happy hours, annual company offsites, and an onboarding trip to an office for remote employees in eligible roles.

Hiring process

• Recruiter conversation followed by three team-member conversations.
• Final four-hour interview loop.
• Background and reference checks.