CX Strategy and Transformation Head (Fintech)

Location: NCR - WGC, Philippines

Company

Philippine fintech business creating innovative and convenient financial solutions and aiming to improve everyday financial experiences.

What you will do

• Define, execute, and scale the long-term vision and roadmap for customer interaction channels.
• Optimize self-service adoption and reduce friction across customer journeys.
• Oversee technical delivery of CX product roadmaps, including automation infrastructure and AI capabilities across existing platforms.
• Implement technology-enabled learning systems and modernize quality assurance through automated, AI-driven evaluation frameworks.
• Manage CXM finances and vendor partnerships, negotiate contracts, and establish service-level agreements.
• Identify cross-functional process gaps, eliminate redundancies, and drive cost optimization across CX domains.

Culture & Benefits

• Full-time position with career growth and development opportunities.
• Dynamic and highly collaborative work environment.
• Opportunity to contribute to financial solutions for Filipinos and the country's fintech sector.
• Competitive and flexible compensation and benefits package.