Operations Specialist, Manila (UK Support)

Location: Manila, Philippines; work UK hours, including weekend shifts; transportation allowance applies when reporting to the Makati office.

Company

hirify.global is a consumer healthcare platform delivering personalised care through telehealth to patients across multiple countries.

What you will do

• Coordinate onboarding for new prescribers and provide training and support for the telehealth platform and related technology.
• Act as the first point of contact for technical, operational, and practitioner issues, resolving or escalating problems as required.
• Coordinate prescriber schedules, maintain accurate rosters, and share roster reports with Clinical Operations colleagues for forecasting.
• Review prescriber timesheets against agreed roster hours and support reporting on invoices, timesheets, and performance metrics.
• Support patient safety monitoring, account accuracy and duplicate checks, and communications between Juniper and other healthcare providers.
• Share patient and practitioner feedback with the clinical services team and wider business to improve patient experience, service quality, and systems.

Requirements

• Strong written and verbal English communication skills, with the ability to explain technical details clearly and interact professionally with practitioners.
• Comfort with commonplace technologies, strong digital-tool skills, and the ability to adapt quickly to new systems.
• Ability to manage complex processes, follow guidelines, and maintain a high degree of accuracy.
• Critical thinking and effective troubleshooting skills for technical and operational issues.
• Adaptability to changing telehealth technologies and regulations.

Nice to have

• Bachelor’s degree in a relevant field.
• Previous experience in customer service, call centres, or support roles.
• Experience in a healthcare or telehealth environment.

Culture & Benefits

• Autonomy, regular feedback, a supportive team, and opportunities to work on challenging problems.
• Sick, maternal/paternal, compassionate, vacation, and personal health day leave from the first day.
• Health insurance with coverage of up to two dependents, statutory benefits, and 13th month pay.
• Transportation allowance for reporting to the Makati office.
• Annual professional development budget, additional leave credits, mentors, buddies, and regular performance and pay reviews.
• Fast-paced environment focused on openly sharing work, learning, and frequent iteration.