Experience Strategy/User Experience (UX) Lead

Location: Remote

Company

hirify.global is a full-service digital agency that imagines, builds, measures, and improves digital experiences across marketing ecosystems.

What you will do

• Define and execute UX research, testing, and design strategies that connect customer needs, business goals, technology, analytics, brand, and market conditions.
• Plan and conduct Voice of Customer surveys and interviews, concept testing, market validation, stakeholder discussions, workshops, and formative and evaluative testing.
• Facilitate client workshops, build consensus and buy-in, communicate strategic narratives, and represent UX design and customer experience across the organization.
• Use research, customer feedback, data, and experimentation to identify opportunities, prioritize work with cross-disciplinary teams, and build incremental experience roadmaps and measurement plans.
• Define personas, journey maps, experience flows, information architecture, design concepts, sketches, wireframes, and annotated high-fidelity prototypes within a design system.
• Conduct service design workshops, moderate consumer-viability research, provide visual design critique, apply accessibility principles, and guide optimized or net-new experiences through launch.

Requirements

• 6+ years of experience as a UX designer or professional at an agency.
• Complete familiarity and expertise in UX design, research, and testing deliverables and activities.
• Figma proficiency.
• Exceptional communication and facilitation skills at multiple levels, including the ability to communicate clearly and directly with clients.
• Ability to lead projects and initiatives with some oversight from a Director-level UX practitioner.
• Ability to create high-quality key UX deliverables with minimal oversight and manage several projects simultaneously.
• Experience with Adobe Experience Manager or similar content management systems.

Nice to have

• Experience with healthcare organizations and B2B.

Culture & Benefits

• Full-time remote work.
• Human-centered culture focused on connected, human, and intelligent experiences.
• Inclusive employee experience as a woman-owned and LGBTQIA+-owned business.
• QD welcomes diverse voices and encourages applications from historically disenfranchised groups, including candidates who do not meet every listed qualification.