Field Technical Support Professional (Cloud Hosting)

Location: Westminster, Colorado or Lake Oswego, Oregon, United States; in-office; 10–25% travel required.

Salary: $58,300–$80,100 per year.

Company

hirify.global develops connected solutions for planning, design, construction, and the asset lifecycle.

What you will do

• Provide technical triage and resolution for critical hosted enterprise environments through phone, chat, email, and ticketing portals.
• Troubleshoot and administer cloud hosting ecosystems, virtual desktop platforms, Windows Server infrastructure, and network connectivity.
• Diagnose database queries, SQL data integrity issues, and enterprise communication configurations.
• Restore service during high-priority incidents and maintain transparent, proactive stakeholder communication.
• Refine support procedures and manage enterprise customer interactions.

Requirements

• 3+ years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments, including Azure or AWS.
• Proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
• Working knowledge of SQL Server administration, relational database querying, and performance issue resolution.
• Exceptional written and verbal communication skills, including the ability to de-escalate urgent issues and manage enterprise customer interactions.

Nice to have

• Experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or comparable construction management software platforms.
• Experience managing tiered escalation workflows in enterprise CRM and incident management ticketing platforms.

Culture & Benefits

• Collaborative and supportive workplace focused on belonging and inclusive participation.
• Purpose-driven projects supporting construction, transportation, sustainability, and other real-world challenges.
• Culture encourages initiative, ownership, and entrepreneurial execution.
• Medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.

Hiring process

• Submit an online application through the posting.