IT Support Technician

Location: Remote; Broadacres, Gauteng, South Africa. Working hours: 9:00 AM–6:00 PM EST (New York Time).

Company

hirify.global is a managed service provider founded in 2016, delivering IT support across multiple client environments.

What you will do

• Diagnose, troubleshoot, and resolve issues involving Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.
• Manage support requests from initial intake through resolution, keeping clients informed and meeting service-level expectations.
• Prioritize tickets, handle escalations, and collaborate with teammates and other departments on complex technical issues.
• Create and maintain technical documentation and contribute to the internal knowledge base.
• Coordinate with third-party vendors and provide proactive, customer-focused support.
• Participate in team meetings, technical training, and continuous improvement initiatives.

Requirements

• Previous experience working for a Managed Service Provider (MSP) is required.
• Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience administering Microsoft 365 environments.
• Solid understanding of virtualization technologies such as Hyper-V.
• Strong networking fundamentals, including troubleshooting switches, firewalls, wireless networks, and connectivity issues.
• Experience with remote support tools, Remote Desktop, and RemoteApp technologies.
• Excellent troubleshooting and analytical skills, including the ability to prioritize multiple issues.
• Strong written and verbal communication skills with a customer-first mindset.
• Team-oriented attitude, willingness to share knowledge, and commitment to continuous learning.

Culture & Benefits

• Remote work with a collaborative and supportive team.
• Exposure to a wide range of technologies across multiple client environments.
• Modern tools and well-maintained documentation.
• Ongoing technical training and opportunities for career growth.
• Environment focused on initiative, accountability, technical excellence, and continuous improvement.