Principal AI Transformation Consultant

Location: Anywhere in the United States

Salary: $136,000–$160,000 per year, plus eligible employee equity and discretionary bonus compensation.

Company

hirify.global provides Champ for ERP to architecture and engineering firms and other project-based professional services organizations.

What you will do

• Partner with architecture and engineering customers to identify high-value decisions, workflows, and recurring work that can be improved or automated with Champ, including project health, accounts receivable follow-up, forecasting, margin protection, billing readiness, and recurring summaries.
• Lead discovery sessions with finance, operations, project management, and executive stakeholders to map current-state processes, uncover friction, and define AI-enabled future-state ways of working.
• Design transformation plans connecting customer pain points to Champ use cases, prompts, workflows, and operating cadences.
• Run hands-on working sessions to launch initial use cases, operationalize workflows, and drive behavior change beyond basic product training.
• Act as a trusted advisor, define success metrics, and guide customers toward measurable workflow adoption and value realization.
• Collaborate with Customer Success, Professional Services, Product, Support, and Sales while turning recurring patterns, objections, and feedback into reusable playbooks and best practices.

Requirements

• 7+ years of experience in customer success, consulting, professional services, solutions consulting, transformation, or business process improvement.
• Experience working with architecture and engineering firms or other project-based professional services organizations.
• Experience leading software adoption programs involving workflow, behavior, and team-accountability changes.
• Experience in ERP, project-based businesses, professional services, or AEC software environments.
• Proficiency with AI, automation, copilots, and natural-language workflow tools, including applying them to business process transformation.
• Deep understanding of architecture and engineering firm operations across project delivery, finance, operations, and leadership decision-making.
• Strong business process consulting, solutioning, adoption, and change-management skills, including diagnosing current-state workflows and designing future-state operating models.
• Ability to connect customer pain points to practical AI-powered workflows, use cases, prompt strategies, and phased rollout plans.
• Comfort facilitating working sessions, executive conversations, and cross-functional alignment; ability to balance strategic thinking with hands-on execution.
• Willingness to travel as needed.

Nice to have

• Bachelor’s degree in Business, Technology, Operations, Consulting, or a related field.
• Demonstrated proficiency in AI, automation, and natural-language interfaces, with the ability to translate emerging capabilities into practical business value.
• Ability to uncover business value, define success metrics, and guide customers toward measurable outcomes.
• Strong executive presence and customer-facing communication skills.
• Strong organizational, facilitation, and stakeholder-management skills.

Culture & Benefits

• Values teamwork among employees, customers, and partners.
• Customer-focused culture centered on customer outcomes.
• Emphasis on exceptional results, ownership, integrity, and an enjoyable working environment.
• Eligibility for employee equity and discretionary bonus compensation.
• Eligibility to participate in hirify.global employee benefits plans and programs.

Hiring process

• Initial 30-day onboarding includes orientation, meeting the team, learning Champ for ERP and customer workflows, and shadowing discovery and onboarding sessions.
• By 60 days, the role begins leading portions of discovery and transformation planning and contributing to customer working sessions.
• By 90 days, the role is expected to lead discovery, define future-state workflows, guide initial use cases to operational adoption, and contribute repeatable best practices.