Deployment Strategist (AI)

Location: Remote from anywhere in Italy, with a preference for Milan; regular travel to customer onsite locations is expected.

Company

ElevenLabs is an AI research and product company developing voice, chat, audio, music, image, and video platforms for businesses, developers, creators, and marketers.

What you will do

• Meet strategic customers to understand AI transformation goals, customer-facing workflows, operational processes, and key pain points.
• Own flagship enterprise deals from use-case identification through commercial structuring, pricing, implementation arrangements, and closing.
• Embed with strategic customers, spend meaningful time onsite, and own deployment and delivery outcomes.
• Identify high-impact use cases and collaborate with Forward Deployed Software Engineers to implement them.
• Guide customers on agent design, orchestration, production readiness, adoption, and measurable business impact.
• Present demos, proposals, and results to technical teams and C-suite executives while feeding field insights back to Research and Product teams.

Requirements

• 3+ years of experience working with customers in a technical capacity; direct enterprise customer experience is preferred.
• Experience in product development, delivery, and change management.
• Commercial instinct, including comfort with deal conversations, value propositions, and enterprise sales cycles alongside go-to-market partners.
• Basic proficiency in Python and familiarity with API integration for prototyping, demos, and communication with engineering teams.
• Excellent communication and problem-solving skills, including the ability to simplify complex technical concepts and structure clear logic.
• Proven ownership of complex, ambiguous projects and delivery of results.
• Adaptability across customer environments, industries, and technical use cases.
• Technical aptitude and familiarity with common LLM tooling and AI agent frameworks.
• Ability to map enterprise use cases and workflows to AI systems; fluency in English and Italian and a deep understanding of regional and cultural nuances are required.

Culture & Benefits

• High-velocity environment with rapid experimentation, autonomous teams, and minimal bureaucracy.
• AI-first culture focused on quality, impact, and excellence.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for meeting colleagues and an annual company offsite.
• Monthly coworking stipend for employees not located near a main hub.