Strategic Account Manager (E-commerce Marketplace)

Location: Lisbon. Full-time, onsite role.

Company

hirify.global is a European online automotive aftermarket platform and e-commerce company headquartered in Berlin, operating across 27 European countries with more than 5,500 employees from over 50 countries.

What you will do

• Manage a portfolio of high-value sellers enrolled in the Strategic Account Management programme and build long-term partnerships.
• Conduct business reviews with senior stakeholders, evaluate seller performance, and develop joint growth plans.
• Provide recommendations on assortment expansion, competitive pricing, catalogue quality, logistics optimisation, and cross-border trade.
• Serve as the primary contact for strategic sellers and ensure responsive, high-quality support.
• Monitor marketplace KPIs, identify risks, and convert performance insights into actionable commercial opportunities.
• Coordinate initiatives with Product, Tech, Category Development, Customer Care, and Operations teams while helping develop the premium account management offering.

Requirements

• Three or more years of experience in account management, key account management, or business development, preferably in e-commerce or a marketplace environment.
• Proven experience managing high-value portfolios, building strategic partnerships, and driving measurable commercial growth.
• Strong commercial acumen and relationship management skills, including the ability to engage and influence senior stakeholders.
• Experience conducting business reviews and translating performance insights into actionable commercial recommendations.
• Analytical and results-driven mindset with a strong understanding of marketplace business models and e-commerce performance drivers.
• Strong project management and organisational skills, with the ability to coordinate cross-functional initiatives and manage multiple priorities.
• Professional working proficiency in English.
• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent practical experience.

Nice to have

• Additional European languages.

Culture & Benefits

• Stable employment in a fast-growing international company.
• 25 working days of annual vacation, one additional birthday day off, Municipality Day off, and Carnaval day off.
• Meal allowance of 8 euros per working day.
• Fidelidade Healthcare Plan with optional coverage for partners and children, plus a mental wellbeing programme.
• Corporate discounts, retail discounts, access to more than 650 learning and development courses, and free English and German classes after probation.