Manager (Payments)

Location: Toronto, Canada; hybrid work with at least 3 days in the office.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead implementation and adoption of hirify.global products for Sponsor Bank clients and their fintech ecosystems.
• Coordinate Client Services, Sales, Product, Operations, Risk, and other hirify.global teams to accelerate time to value and resolve complex issues.
• Monitor product adoption, performance, and overall client health while translating client goals into measurable success plans.
• Build trusted client relationships and support client engagement through operational reviews, education, training, self-service tools, and communications about hirify.global changes.
• Identify opportunities to improve client outcomes using hirify.global solutions, industry knowledge, and insights into client pain points.

Requirements

• At least 5 years of relevant work experience with a Bachelor's Degree, or at least 2 years with an Advanced Degree, or 0 years with a PhD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience using Microsoft Office tools, including Excel, PowerPoint, and Word.
• Experience representing technical and business issues and solutions to influence audiences at multiple organizational levels.
• Experience communicating complex technical terms and processes in business language tailored to clients.
• Experience building client relationships, establishing trust, creating success plans, and developing measurable action plans.
• Experience engaging with clients, communicating clearly, prioritizing, and multitasking under deadlines.
• Experience monitoring client health and liaising with specialist teams as needed.
• Knowledge of the payments industry, including trends, threats, competitors, and regulatory environments.

Nice to have

• 6 or more years of work experience with a Bachelor's Degree, or 4 or more years with an Advanced Degree, or up to 3 years with a PhD.
• Certifications or qualifications in Client or Customer Success, project management, or related areas.
• Experience prioritizing customer needs to drive value realization and build trusted partnerships.
• Experience thinking ahead, taking ownership of problems, and finding creative solutions to complex problems.
• Experience supporting client education and training materials, including webinars, about hirify.global Rules, essential mandates, hirify.global Business Enhancement Releases, and upcoming changes.

Culture & Benefits

• Hybrid work arrangement requiring at least 3 days in the Toronto office, with exact expectations confirmed by the Hiring Manager.
• Client-facing work with cross-functional collaboration across hirify.global teams.
• Opportunity to contribute to scalable support and implementation approaches for the Sponsor Bank segment.