Solutions Architect - Technical Support Engineer (Hybrid) (Payments)

Location: United Kingdom; remote role supporting European customers and teams, with sustained EU business hours and several hours of overlap with the US team.

Company

hirify.global provides payment tokenization, credential management, and security infrastructure for AI companies, merchants, banks, fintechs, and enterprise commerce.

What you will do

• Lead technical discovery and solution strategy for European prospects and customers throughout the sales and deal lifecycle.
• Map payment flows across merchants, PSPs, processors, acquirers, card networks, wallets, and third parties, and architect solutions using hirify.global capabilities.
• Create architecture diagrams, proposals, demos, proofs of concept, RFI responses, security reviews, and architecture assessments.
• Hand approved designs to Implementation, coordinate technical oversight through go-live, and serve as the solution-level escalation point for Support.
• Provide overflow technical support by reproducing issues with cURL and Postman, reading logs, tracing requests, debugging networks, and escalating actionable bugs.
• Document investigations, create runbooks and customer training, coordinate incident communications, and turn customer feedback into product roadmap input and reusable EU enablement.

Requirements

• 5+ years of experience in technical support, integration or implementation engineering, solutions engineering, technical account management, or solutions architecture, including some senior or lead-level experience.
• Experience in payments at a merchant, PSP, processor, acquirer, issuer, card network, or payment infrastructure company.
• Experience with large-scale card or credential migrations and multi-PSP, payment orchestration, processor-routing, or payment portability strategies.
• Knowledge of PCI DSS, data security, privacy, and compliance architecture.
• Customer-facing communication skills, including explaining complex concepts, creating solution diagrams, supporting executive briefings, and coaching Sales, Implementation, and Support colleagues.
• Strong command of HTTP, REST APIs, and proxies, with independent debugging of DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL handshakes.
• Ability to read and debug code and write working examples in at least one of Python, JavaScript, Java, or Ruby.
• Ability to work independently as the technical expert, along with strong collaboration, negotiation, prioritization, and out-of-the-box problem-solving skills.
• English at C1 or above, written and spoken; willingness to work EU business hours on a sustained basis.

Nice to have

• Experience with tokenization, payment processing, cryptology, or security products.
• Direct experience with Visa or Mastercard programs, including network tokenization or account updater services.
• Familiarity with PSD2/SCA and GDPR.
• PCI QSA, CPP, CISSP, AWS Solutions Architect, or other industry certification.
• BA/BS degree.

Culture & Benefits

• Remote and hybrid opportunities with flexible working hours.
• Competitive salary, early equity, internet and learning stipends, and office setup support where applicable.
• Medical, dental, vision, life, disability, and pet insurance, plus HSA/FSA options.
• Flexible PTO, paid national holidays, and a global parental leave program.
• Learning sessions, promotion from within, team events, summits, office lunches, and an employee discount platform.

Hiring process

• Applicants should be prepared to describe a specific technical problem they diagnosed and explain how they narrowed it down.