Technical Solutions Consultant (Fintech)

Location: London, United Kingdom; hybrid work with at least 3 days in the office.

Company

hirify.global provides payment technology connecting consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues across hirify.global and Cybersource products.
• Investigate root causes across APIs, payment processing, authentication, tokenization, risk solutions, logs, transaction data, and system behavior.
• Act as a technical advisor, lead solution architecture and integration discussions, and provide product expertise and best-practice guidance.
• Manage high-priority customer escalations through resolution and communicate throughout the incident lifecycle.
• Partner with Product, Engineering, Operations, and Client Services on issue resolution, product improvements, launches, migrations, and strategic customer initiatives.
• Develop technical documentation and knowledge resources, identify automation opportunities, mentor colleagues, support team coordination, and use Generative AI to improve troubleshooting and customer engagement.

Requirements

• Relevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
• Experience in technical support, technical consulting, solutions engineering, or client services.
• Strong troubleshooting, analytical, and problem-solving skills for diagnosing issues across multiple systems and technologies.
• Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
• Understanding of networking and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.
• Experience using databases and SQL for troubleshooting and data analysis.
• Experience supporting enterprise customers and managing customer-facing technical issues and escalations.
• Fluent English plus strong communication, collaboration, and stakeholder management skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
• Ability to share technical knowledge and provide guidance or mentoring to other team members.

Nice to have

• Experience in payment processing, eCommerce, digital payments, or financial technology.
• Experience with incident management, product launches, migrations, service improvement, or technical documentation.

Culture & Benefits

• Hybrid work arrangement with at least 3 office days per week.
• Cross-functional collaboration with Product, Engineering, Operations, and Client Services.
• Opportunity to contribute to payment technology used across more than 200 countries and territories.
• Participation in off-hours or on-call support when required.