Customer Success Insights, Senior Manager (FMCG)

Location: Hybrid, North Sydney, New South Wales, Australia

Company

NIQ is a global consumer intelligence company providing retail, FMCG, consumer behaviour, and market measurement insights through advanced analytics and data platforms.

What you will do

• Understand clients’ marketing and sales strategies, business needs, problems, and growth opportunities.
• Define business issues, interpret project briefs, and prepare hypotheses for analysis.
• Deliver data-based insights and actionable recommendations aligned with hirify.global’s analytical commitments.
• Manage client expectations, timelines, milestones, outcomes, and satisfaction.
• Share strategic thought leadership on FMCG and consumer behaviour and act as an expert in areas such as pricing and promotion, range, or innovation.
• Support account development by identifying client opportunities, supporting renewals, and joining commercial meetings when advanced client knowledge is required.

Requirements

• 7+ years of experience in market research, consumer insights, analytics, consulting, or a related field.
• Strong consultative and stakeholder management skills, including the ability to influence senior client audiences.
• Deep understanding of FMCG, retail, consumer behaviour, and market dynamics.
• Proven ability to translate complex data into actionable business recommendations and compelling narratives.
• Strong planning, project management, and client servicing capabilities.
• Experience partnering with clients to solve strategic business challenges and identify growth opportunities.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency with market measurement, analytics platforms, and data visualisation tools.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).
• Inclusive workplace focused on diversity, equity, and inclusion.