Solutions Support Engineer (Cloud)

Location: Remote in the contiguous United States; must reside in the United States and be comfortable working 9-6 EST.

Base salary: $126,000–$172,000 USD per year, excluding bonus, equity, and benefits.

Company

Wiz is a rapidly growing cybersecurity startup providing a cloud and AI security platform that connects code, cloud, and runtime into a shared context.

What you will do

• Provide technical customer support for the Wiz product.
• Own, troubleshoot, and resolve customer technical issues using collaborative troubleshooting practices and transparent communication.
• Debug customer problems involving cloud technologies, networking, system administration, and code or scripts.
• Identify cases requiring technical or strategic escalation and coordinate incident management requests with product and engineering teams.
• Design and implement automation and scalable solutions that improve the support offering.
• Participate in an on-call rotation covering after-hours, holidays, and weekends.

Requirements

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
• 2+ years of experience with cloud technologies, including Azure, AWS, or GCP.
• 1+ year of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience reading or debugging code in one or more of Java, Python, Shell, JavaScript, or JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Must meet the EAR Part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Nice to have

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies such as HTTP, HTML, and DNS.
• Understanding of networking fundamentals, including TCP/IP, routing, VPNs, VLANs, peering, and load balancing.
• Understanding of relational databases.

Culture & Benefits

• Work as part of a global team supporting customers worldwide.
• Full-time employment includes base salary, bonus, equity, and benefits.
• Benefits are provided through Google.
• Remote work is available within the United States.

Hiring process

• Specific compensation details for the preferred location are shared by the recruiter during the hiring process.
• The role requires eligibility to work in the United States without visa sponsorship.