Development Support Engineer (DevOps)

Location: Hybrid in Denver, Colorado, with 3 days on-site per week; weekend daytime on-call rotation every 4–8 weeks.

Base pay: $80,000–$100,000 annually, plus stock options and variable bonuses.

Company

hirify.global provides software governance and control-plane capabilities that help enterprises build, run, audit, and govern software delivery across their existing toolchains.

What you will do

• Answer customer questions about product usage and best practices through a ticketing system, with phone support for complex or urgent issues when needed.
• Diagnose complex technical issues and provide solutions or workarounds.
• Collaborate with Support and Engineering teams to resolve customer cases.
• Contribute to product and technical documentation.
• Develop internal software tools that automate customer-issue diagnosis and reduce manual work.
• Participate in a weekend daytime on-call rotation every 4–8 weeks.

Requirements

• At least 5 years of experience.
• Good working knowledge of DevOps tools and services including Jenkins, Docker, Artifactory or Nexus, Kubernetes, Git, and GitHub.
• Basic Linux system administration knowledge.
• Fluent English and strong communication skills.
• Ability to work independently and learn new technologies easily.
• Empathy for customers and a customer-focused approach.
• Customer Obsessed, High Agency, Truth Seeking, Hard Work, Ship Excellence, and Direct Feedback values.

Nice to have

• System administration experience, especially with Linux, storage, or networking.
• Knowledge of enterprise environments and technologies such as LDAP and databases.
• Knowledge of web application architectures, SSL, and REST API concepts.
• Understanding of Continuous Integration and Continuous Deployment concepts and practices.
• Experience with cloud computing environments.
• Programming experience ranging from shell scripting to Java development.
• Open-source community contributions, especially to Jenkins.
• Previous customer-facing experience.
• Computer Science or IT degree, or equivalent work experience.
• Cloud computing or Kubernetes certifications.

Culture & Benefits

• Unlimited flexible PTO combining vacation, sick time, and personal days, plus paid U.S. holidays and two paid volunteer days.
• Medical, dental, and vision coverage from the start date, with HSA contributions available under the HDHP plan.
• 401(k) company match with pre-tax and Roth options.
• Company-paid life, AD&D, short-term and long-term disability coverage, and Employee Assistance Program access.
• Monthly home-office stipend, Headspace access, and U.S. Care Concierge service.
• Global collaborative team focused on customer obsession, high agency, truth seeking, hard work, shipping excellence, and direct feedback.