Customer Experience Assistant (Web Hosting)

Location: Fully remote; based in Heraklion, Crete, Greece. Working hours are organized in shifts.

Company

Provider of domain registration, web hosting, and online business services for SMEs, SoHos, and freelancers in Greece.

What you will do

• Provide first-level technical support for hosting, domain, and related services through tickets, chat, and phone.
• Handle entry-level sales and billing requests, including cross-selling and up-selling.
• Consult customers on developing and improving their services.
• Report bugs to developers and infrastructure issues to the Infrastructure Team and manager.
• Perform partial infrastructure monitoring and share customer feedback to improve products, services, and satisfaction.
• Periodically support duties outside the basic responsibilities to help achieve company objectives and develop within the role.

Requirements

• Professional, friendly, accurate, and efficient approach to customer support and incoming inquiries.
• Willingness to resolve customer problems ranging from basic to advanced complexity.
• Knowledge of Linux and Windows operating systems.
• Knowledge of hosting services and domain names.
• Expertise with Plesk, cPanel, and WHM.
• Familiarity with common CMS platforms, including WordPress and Joomla.
• Problem-solving, self-leadership, initiative, cooperation, team spirit, and excellent time-management skills.
• Exceptional written and verbal communication skills in Greek and English.

Culture & Benefits

• Fully remote work from home with shift-based working hours.
• Inclusive environment centered on respect, openness, and trusted collaboration.
• Opportunity to develop within a company focused on innovation, reliable services, and customer satisfaction.
• Commitment to environmental and social responsibility through ongoing ESG initiatives.