Technical Control Engineer (Automation)

Location: USA Remote with up to 15% travel to client and customer locations; a valid driver's license and ability to drive and/or fly are required.

Salary: $69,000–$101,200 base annual pay, varying by job-related knowledge, skills, and experience.

Company

hirify.global develops AI-powered robotic and software platforms for high-density warehouse automation and supply-chain operations.

What you will do

• Manage complex technical support requests through ticketing systems, phone, email, and chat, providing advanced remote support for electro-mechanical, software, networking, and controls issues.
• Troubleshoot automation and robotic systems, PLCs, motors, VFDs, motion control systems, software applications, networking, and scripting-related issues.
• Lead technical escalations and major incidents, coordinate Software, Controls, Hardware, R&D, vendors, and Customer Operations, and communicate updates to stakeholders.
• Monitor metrics, logs, and trends; perform root cause analysis, reduce MTTR, identify recurring failure patterns, and drive preventative improvements.
• Support post-incident reviews, knowledge-base development, shift-left resolution, system maintenance, data backups, trend analysis, and I/O checks.
• Collaborate with R&D, Implementation, and Customer Operations to transition new sites from Hypercare to steady-state support and interpret schematics, manuals, and system documentation.

Requirements

• Bachelor's degree in electrical, controls, automation engineering, or a related technical field is preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered.
• At least 2 years of experience in technical support, controls, or engineering supporting complex systems.
• Experience providing remote system support using Remote Desktop and SSH.
• Strong understanding of TCP/IP networking, protocols, packet sniffers, network probes, and command-line diagnostic tools.
• Proficiency with Linux shell environments and scripting, plus working knowledge of SQL scripting and application support.
• Familiarity with ISC DHCP, BIND, and server configuration.
• Experience with motion control systems, including servos and VFDs, Allen Bradley ControlLogix, Ladder Logic, C, and scripting languages.
• Experience with server management, Active Directory, and Windows/Linux patching.
• Strong troubleshooting, documentation, collaboration, and communication skills, with the ability to prioritize work in high-pressure, customer-facing environments.

Nice to have

• Prior field or industry experience in automation, robotics, warehouse, or supply-chain environments.

Culture & Benefits

• Full-time employment with medical, dental, vision, disability, 401(k), PTO, and other benefits.
• Remote work with travel to client and customer sites as required.
• Travel expenses are reimbursed bi-weekly; employees are responsible for managing expenses with a personal credit card.
• Work in a collaborative environment focused on innovation, inclusion, and operational reliability.