Post Closing Supervisor (Mortgage)

Location: Colorado Springs, CO, United States; onsite at 11550 Ent Parkway

Salary: USD 70,000–82,000 annually, plus a 10% annual target bonus

Company

hirify.global and Wings Credit Union merged in January 2026 to expand resources and member services while maintaining a focus on financial well-being, operational excellence, and community impact.

What you will do

• Oversee daily Post Closing team operations, including scheduling, pipeline management, workload prioritization, and work assignments.
• Guide mortgage staff on lending guidelines and loan files while maintaining service levels during absences or increased volume.
• Coach and develop team members, conduct performance evaluations, and establish performance expectations.
• Resolve escalated issues involving internal teams, members, and third-party vendors.
• Recommend and implement process improvements, procedures, workflows, new loan programs, and emerging technology initiatives.
• Maintain current knowledge of government and investor guidelines, Credit Union policies, mortgage lending practices, and Bank Secrecy Act requirements.

Requirements

• Bachelor's degree in business, finance, or a similar field is preferred.
• At least 1 year of senior or team leadership experience is required.
• At least 3 years of combined mortgage loan processing, closing, or servicing experience is preferred.
• Extensive working knowledge of first mortgage products, which may include Conventional, FHA, VA, construction, land, and portfolio investment property loans.
• Extensive knowledge of investor and lending regulatory guidelines.
• Ability to analyze paystubs, credit reports, assets, tax returns, purchase contracts, and title commitments, and identify potential red flags or fraud.
• Ability to analyze and solve problems, prioritize and manage files, allocate resources, and make sound decisions.
• Leadership, coaching, mentoring, conflict resolution, communication, interpersonal, presentation, organizational, mathematical, and analytical skills.
• Computer skills including Microsoft Word and Excel; ability to type at least 30 words per minute.
• Successful completion of all relevant Mortgage Lending certification tests and training, including Employee and Construction loans, is required.

Culture & Benefits

• Full-time employment with a 10% annual target bonus.
• Generous 401(k) match and discretionary profit sharing.
• Health, dental, vision, life, short-term disability, and long-term disability insurance.
• Health Savings Account with company contribution and Employee Assistance Program.
• Paid vacation, sick leave, floating holidays, volunteer time off, holidays, and parental leave.
• Tuition reimbursement.