Senior Investor Suspense Analyst (Mortgage Operations)

Location: Remote within the United States; employees may live in any of the 50 states, with limited exceptions.

Base salary: $83,500–$133,500 annually in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC; $79,400–$126,800 annually in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia. The role is also eligible for equity awards.

Company

A U.S. real estate platform helping customers buy, sell, finance, and rent homes.

What you will do

• Lead comprehensive post-closing reviews of closed mortgage loan files for data accuracy, documentation completeness, and compliance with investor, agency, and regulatory requirements.
• Research and resolve complex defects, suspense items, post-closing stipulations, trailing-document requests, and audit findings by coordinating with closing, underwriting, secondary marketing, servicing, investors, and warehouse partners.
• Monitor conditions and deadlines to support timely loan boarding, delivery, funding, and transfer while minimizing risk and financial penalties.
• Analyze loan-level and pipeline-level quality trends, identify recurring issues, and recommend process or control improvements.
• Maintain knowledge of applicable agency, investor, and regulatory guidelines; document workflows, reconcile file statuses in loan systems, and escalate aging items and delivery risks.
• Mentor less-experienced team members on post-closing best practices, quality expectations, and communication with internal and external partners.

Requirements

• 8+ years of experience in mortgage operations, including significant experience with closing and post-closing loan file review, delivery, or servicing transfer activities.
• Experience interpreting and applying investor, agency, and regulatory requirements to completed mortgage loan files.
• Experience researching and resolving complex loan defects or suspense conditions under tight deadlines in a high-volume environment.
• Experience using common mortgage or loan origination and servicing systems, along with standard productivity tools, to manage pipelines, documentation, and reporting.
• Equivalent combinations of education and experience may be considered.

Nice to have

• Active or prior FHA Direct Endorsement underwriting certification and/or VA Staff Appraisal Reviewer certification.
• Experience applying FHA, VA, agency, and investor requirements in mortgage post-closing, quality-control, underwriting, or loan-delivery environments.

Culture & Benefits

• Remote work with no permanent corporate office workplace; the work location must be identified to the company.
• Distributed-work approach providing flexibility in where employees work within the United States.
• Equity award eligibility in addition to base salary, based on factors including experience, performance, and location.
• Inclusive and innovative work environment with opportunities for professional growth.