Service Management ITSM CMDB Advisor (ServiceNow)

Location: US - National; 10% travel, including possible overnight domestic trips

Company

hirify.global is an equal opportunity employer committed to an inclusive workplace and non-discrimination.

What you will do

• Lead end-to-end deployment of ITOM Visibility, including Discovery and automated Service Mapping for business service dependencies.
• Define IRE data-source precedence and maintain high-integrity data across a multi-source CMDB environment.
• Champion CSDM 4.0 adoption and map technical assets to business services and application portfolios.
• Partner with Incident, Change, Major Incident, APM, SAM/HAM, and IT service delivery teams to provide impact analysis and maintain data consistency.
• Perform configuration audits, populate non-discoverable CI data, maintain lifecycle traceability, and collect missing CI information from field and delivery teams.
• Document and improve configuration management processes, workflows, and governance, and provide ad-hoc CI reports.

Requirements

• Bachelor’s degree and 5 years of related experience, Master’s degree and 3 years of related experience, or 8 years of related experience without a degree.
• Degree in computer science, information technology, engineering, systems analysis, or a related field, or equivalent experience.
• 5+ years of ServiceNow platform administration or architecture experience focused on the CMDB/ITOM suite.
• ITIL v4 certification.
• Knowledge of information technology principles, processes, standards, and controls.
• Understanding of Discovery patterns, JavaScript, and JSON.
• Ability to execute top-down service mapping for application traffic and infrastructure dependencies.
• Experience optimizing processes in a technology environment and working across diverse technologies, platforms, and processing environments.
• Healthcare experience. Strong analytical, planning, organizational, technical, written, and verbal communication skills; ability to build internal and external relationships and present to leadership, customers, and technical audiences.

Nice to have

• Proven success configuring IRE rules and Service Graph Connectors.
• Understanding of strategic and emerging technology trends and their application to evolving business and operating models.

Culture & Benefits

• Full-time employment.
• Inclusive environment with equal employment opportunity for applicants and employees.
• Approximately 10% domestic travel may be required.