Analyst Production Services

Location: West Valley City, UT, United States; onsite

Company

hirify.global is a financial services company.

What you will do

• Ensure closed incidents have corresponding problem tickets and schedule and facilitate formal root cause analysis sessions for major incidents.
• Analyze and prioritize problem tickets, identify root causes using techniques such as the 5 Whys, and define temporary workarounds.
• Assign corrective actions and partner with cross-functional teams to resolve technical root causes, process gaps, training needs, and related issues.
• Manage reporting on open, aging, recurring, and closed problems; provide categorization, trend analysis, domain insights, and facilitate review meetings.
• Create and maintain knowledge management resources, SOPs, and self-service documentation.
• Support high-risk releases through test-case development, UAT, regression testing, and code-release execution as needed; mentor and guide Problem Management contributors.

Requirements

• 1–3 years of experience in a technology-focused organization.
• Strong analytical, problem-solving, critical-thinking, judgment, and decision-making skills, including the ability to understand and break down complex issues.
• Foundational knowledge of application and infrastructure technologies.
• Excellent verbal and written communication skills, including the ability to research and address stakeholder questions and concerns.
• Proficiency in Microsoft Office Suite, including Visio, Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment and maintain positive relationships with customers and team members.
• High attention to detail and a focus on accuracy.

Nice to have

• ITIL certification or completed ITIL training.
• Extensive experience in Problem Management and Incident Management.
• Experience with OneMain Auto applications: Bedrock, UDrive, Foursight, OMF Auto, Topaz, and Lapis.
• An associate degree may be considered in lieu of OneMain Auto application experience.

Culture & Benefits

• Work involves collaboration with L2/L3 teams, monitoring analysts, incident commanders, infrastructure, network, help desk, development teams, and other stakeholders.
• The role provides leadership, guidance, mentoring, and coaching to cross-functional teams and Problem Management contributors.
• OneMain Holdings, Inc. is an Equal Employment Opportunity employer.