Manager, Sales Development Operations (AI)

Location: Portsmouth, NH, United States

Company

hirify.global is a global business payments and cash management company with more than 35 years of experience and over $16 trillion in annual payment volume.

What you will do

• Partner with the Head of Global Sales Development and SDR Managers to manage operational priorities, pain points, and day-to-day support needs.
• Build and run an SDR Operations Center of Excellence covering intake, prioritization, process ownership, documentation, training, governance, service standards, and continuous improvement.
• Lead SDR operational support across North America and the UK, including lead and account routing, assignments, handoffs, recycling, attribution, territory updates, tool access, and exception management.
• Own SDR reporting and Salesforce business requirements for workflows, fields, dashboards, reports, data quality, execution, coaching, performance, pipeline, capacity, account coverage, and conversion.
• Manage the SDR technology ecosystem, including Salesforce, Nooks, Clay, ZoomInfo, Cognism, LinkedIn Sales Navigator, data providers, AI, and automation capabilities.
• Lead two direct reports, manage vendors and platform roadmaps, and oversee investment recommendations, licenses, adoption, and value realization.

Requirements

• 7+ years of experience in Sales Development Operations, Revenue Operations, Marketing Operations, Demand Generation Operations, or a related B2B technology environment.
• Experience supporting SDR or sales teams through day-to-day operations and larger process, reporting, systems, or AI transformation initiatives.
• Strong understanding of SDR and manager workflows, including lead and account management, routing, handoffs, data quality, reporting, coaching, and pipeline processes.
• Deep expertise with Salesforce and modern go-to-market technology, including translating business needs into workflows, dashboards, documentation, and scalable operating processes.
• Experience connecting multiple tools and data sources into end-to-end workflows and improving adoption across teams.
• Strong systems thinking, analytical skills, practical problem-solving, and a service-oriented approach to operational support.
• Ability to prioritize competing requests, separate urgent support from strategic work, and provide transparency around ownership, timing, dependencies, and decisions.
• Strong communication and cross-functional partnership skills across Sales Development, Marketing, Sales, IT, Data and Reporting, and Sales Operations.
• Experience leading teams, vendors, or cross-functional programs across multiple regions.

Nice to have

• Experience building or leading an operations Center of Excellence, shared-service model, or structured business intake and prioritization process.
• Experience with AI transformation, workflow automation, go-to-market orchestration, and responsible AI governance based on frontline business use cases.
• Experience with Nooks, Clay, Salesforce, ZoomInfo, Cognism, LinkedIn Sales Navigator, Power BI, and related sales technology.
• Knowledge of CRM architecture, lead and contact management, routing, attribution, funnel reporting, enablement, and global operating models.

Culture & Benefits

• Inclusive and open work environment.
• Equal opportunity employer committed to supporting additional needs.
• Role provides regional coverage across North America and the UK within a global SDR organization.