Chief Customer Officer (IoT/SaaS)

Location: Remote-first work environment; must be based in or willing to relocate to the Atlanta, GA metropolitan area.

Company

hirify.global provides rapid incident response safety solutions through connected hardware and software platforms for education, healthcare, government, commercial, and public safety organizations.

What you will do

• Lead and scale a unified post-sale organization covering Account Management, Tier 1–3 Support, and the Network Operations Command Center.
• Establish shared metrics balancing infrastructure stability, uptime, MTBF, retention, and customer adoption.
• Oversee 24/7 monitoring, incident response, high availability, and infrastructure health for localized IoT hardware and network ecosystems.
• Improve handoffs between incident detection, support triage, and proactive customer success communication.
• Integrate hardware troubleshooting, reverse logistics, and RMA workflows into the support lifecycle.
• Own retention targets and guide proactive, data-driven customer value delivery and account expansion.

Requirements

• 10+ years of senior leadership experience and a track record of scaling a post-sale organization beyond $100M+ ARR.
• Experience managing both commercial teams responsible for retention metrics and technical operations including NOC, Tier 2 Support, and infrastructure engineering.
• Ability to operate across technical support metrics and commercial revenue forecasts.
• SaaS experience is required, with an understanding of the operational complexities of connected physical devices and HaaS.
• Must be based in or willing to relocate to the Atlanta, GA metropolitan area.

Nice to have

• Experience in enterprise safety or security technology.
• K-12 experience.

Culture & Benefits

• Remote-first work environment with workplace flexibility.
• Company-wide discretionary bonus opportunity.
• Fifteen days of PTO, twelve company holidays, three paid sick days, and one floating holiday.
• Monthly device reimbursement and up to $2,500 per year for eligible education expenses.
• Medical, dental, and vision plans, plus a 401(k) plan with a 4% employer contribution.
• Employee referral bonus and charitable program match.

Hiring process

• Applications are reviewed through the official recruiting process.
• Interviews are conducted by hirify.global employees.
• Official offers are extended only after completion of the interview process.