Senior Customer Success Manager, Corporate - Life Sciences (AI)

Location: London, United Kingdom; in-office presence required, with 20% travel.

Company

AlphaSense provides an AI-powered market intelligence and workflow orchestration platform using domain-specific AI and more than 500 million premium business documents.

What you will do

• Manage a concentrated portfolio of complex, high-value Corporate accounts and influence multiple business units, power users, and senior leaders to drive renewals and expansion.
• Design multi-quarter adoption roadmaps with Account Management peers, connecting AlphaSense capabilities to business objectives and measurable value.
• Lead client onboarding, technical and group or individual training, best-practice adoption, and ongoing value realization both virtually and in person.
• Lead sophisticated technical discussions involving Managed Content Providers, APIs, Large Language Models, data integrations, and AI-driven market intelligence solutions.
• Own high-stakes, multi-day on-site engagements and customer Lunch & Learns, adapting presentations to different user groups and personas.
• Contribute to product feedback loops, hiring committees, mentorship programs, process innovation, and the AlphaSense Playbook.

Requirements

• 4–6+ years of professional experience in Customer Success or Account Management, with a proven record of managing a strategic portfolio.
• Experience working with Life Sciences clients, including Pharma, Biotech, Medical Devices, and Diagnostics.
• Ability to travel 20% of the time.
• Technical acumen in complex discussions about data integrations, APIs, and AI-driven market intelligence solutions.
• Ability to identify the users who drive account sentiment and influence, focusing on business outcomes over basic feature adoption.
• Excellent communication skills and a demonstrated ability to collaborate cross-functionally and work on-site with customers.
• Natural leadership, the ability to thrive in a fast-paced environment, and commitment to mentorship and internal innovation.

Nice to have

• Familiarity with competitive intelligence, business development, and clinical and commercial strategy workflows.

Culture & Benefits

• Integrated Customer Success organisation spanning pre-sales, customer success management, account management, and support.
• Work environment focused on helping clients achieve outcomes, increasing adoption, and informing product and content innovation.
• Equal-opportunity workplace committed to respecting and supporting all individuals.
• Reasonable accommodation is provided to qualified employees with protected disabilities as required by applicable law.