Senior Customer Success Manager (EV Charging)

Location: London, United Kingdom; hybrid. Customer visits around the UK and Ireland are required 2–3 times per quarter.

Salary: Up to £78,000 gross per year plus 20% variable compensation, depending on seniority level.

Company

hirify.global provides a SaaS platform powering the EV charging ecosystem, with more than 300,000 monthly users and millions of charging sessions each month.

What you will do

• Build strategic account plans based on customer business goals and manage customer relationships across the UK and Ireland.
• Enable and coach customers on hirify.global Hub to increase platform adoption and value.
• Resolve customer blockers by coordinating with Support, Product, and Sales.
• Identify and manage expansion opportunities from initial signal through signed contract in HubSpot.
• Own renewals and commercial negotiations, including complex multi-stakeholder negotiations.
• Monitor account health, report clearly, and escalate risks before they become major issues.

Requirements

• Ability to succeed in a fast-moving environment where priorities, products, and processes change.
• Strong relationship-building and cross-functional collaboration skills.
• Ability to independently learn the hirify.global Hub and resolve blockers proactively.
• Interest in AI and Claude, with a focus on finding ways to improve individual and team workflows.
• Experience integrating AI workflows into product, engineering, or operational processes, such as automated QA, AI-driven dashboards, or AI-assisted customer support.
• Application materials must be submitted in English.

Nice to have

• 4–6 years of experience managing customer accounts, ideally in B2B SaaS; HubSpot experience is a plus.
• Background in EV charging or eMobility.
• Track record of winning complex negotiations.
• Additional European languages, as some accounts are outside the UK and Ireland.

Culture & Benefits

• Customer-first culture with principles focused on collaboration, execution, attention to detail, and ambitious goals.
• Flexible working hours, provided key meetings are attended and work is delivered.
• Yearly education budget with extra days off to use it.
• Health coverage, pension, and paid parental leave.
• Free daily lunch, social events, and a warrants program.

Hiring process

• Applications are reviewed with a typical response time of up to two weeks.