Customer Success Manager, Enterprise - Central (Cybersecurity)

Location: Remote - United States

Salary: $125,000 base salary plus bonus

Company

hirify.global delivers hardened, secure, production-ready builds of open source software for enterprises, helping organizations build faster, stay compliant, and reduce risk.

What you will do

• Lead technical onboarding and implementation for enterprise customers by understanding requirements, goals, and challenges and creating onboarding plans.
• Act as the customer advocate across Solutions Architecture, Technical Support, Customer Engineering, Product Management, Engineering, and Sales.
• Manage customer issues and coordinate timely resolution with Technical Support and Customer Engineering.
• Build hands-on product expertise and help customers optimize their use of hirify.global through product knowledge, industry trends, best practices, and security principles.
• Partner with the Education team to deliver customer training on product features, best practices, and security principles.
• Develop relationships with stakeholders from technicians to CISOs and work with Sales on renewals, expansion, and churn-risk reduction.

Requirements

• 3+ years of experience in SMB and mid-market customer-facing roles, collaborating with both technical and business teams across Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
• Relevant domain knowledge in one or more of Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or the software development lifecycle.
• Ability to take full ownership of a customer portfolio and work with a high level of autonomy, including making decisions about customer outcomes, escalations, de-escalation, and internal advocacy.
• Entrepreneurial mindset and ability to deviate from established procedures and build new processes or practices for a new team.
• Strong commitment to continuous personal and professional development.
• Driven approach, high emotional intelligence, and strong priority management skills.

Nice to have

• Previous early-stage startup experience.
• Passion for technology and cybersecurity.
• Hands-on technical experience with cloud computing environments such as AWS, GCP, or Azure; containers; Linux; Supply Chain Security; DevSecOps; AppSec; security infrastructure; regulatory compliance requirements; vulnerability management; or the software development lifecycle.

Culture & Benefits

• Remote-first culture with team meetups, bi-annual destination summits, and a monthly coworking, phone, and internet stipend.
• Stock options upon hire and promotion, participation in secondary offerings, and up to 10 years to exercise options.
• 100% coverage of health, vision, and dental insurance premiums for employees and dependents.
• Flexible time off.
• Paid parental leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents.
• Values include customer focus, intentional action, transparency, trust, and assuming good intentions.