User Voice Program Manager (Spain)

Location: Madrid, Spain; hybrid work with a focus on candidates based in Madrid and collaboration with the local team.

Company

Canva is a design platform scaling its global User Voice capabilities to provide localized support experiences across international markets.

What you will do

• Own and define the local support strategy for Spanish users, aligned with global User Voice processes.
• Execute the service strategy by influencing planning cycles and leading cross-functional implementation with local and global teams.
• Drive measurable service improvements by reducing customer effort, increasing satisfaction, and opening support channels for Spanish users.
• Audit help content, chatbot responses, and specialist communications for local styles, norms, and expectations, and partner with teams to improve quality.
• Advocate for Spanish user insights and ensure feedback loops inform priorities, planning, and decision-making.
• Translate country priorities into support initiatives and global User Voice capabilities into outcomes for Spanish users.

Requirements

• Fluent Spanish and English, with strong communication and storytelling skills and the ability to simplify complex ideas for stakeholders.
• Relevant experience in customer experience, support operations, service design, or related strategic roles in technology or SaaS environments, with demonstrated impact on support strategy and execution.
• Proven experience launching initiatives and building strategies from scratch that deliver measurable impact.
• Strong problem-solving skills, sound decision-making, and the ability to deliver outcomes with constrained resources.
• Ability to work independently and collaborate across functions as a team member committed to collective success and Canva’s mission.
• Proactive, adaptable, and willing to take hands-on ownership of work.
• Ability to thrive in fast-paced environments and work across cultures and time zones.

Culture & Benefits

• Flexible ways of working with a hybrid setup focused on Madrid-based collaboration.
• Collaboration with local and global teams across product areas, markets, functions, cultures, and time zones.
• Interviews are conducted virtually.
• Applications and resumes should be submitted in English.
• Reasonable interview adjustments can be requested, and applicants are asked to provide their pronouns.

Hiring process

• Submit an application and resume in English.
• Interviews are conducted virtually.