Field Ops Engineer II (Telecom)

Location: Phoenix, AZ; Denver, CO; Dallas, TX; or Los Angeles, CA, United States. Requires on-site support during disaster events, network outages, and critical infrastructure failures, travel on short notice, on-call rotations, extended hours, varying shifts, nights, weekends, holidays, and work in adverse weather conditions.

Base salary: $67,703–$90,270 in some states, $71,088–$94,784 in some states, and $74,474–$99,297 in some states; individual pay varies by location, skills, experience, and other factors.

Company

Provides secure, high-performance connectivity through an expansive fiber network and connected ecosystem for enterprises, governments, and communities, including cloud, edge, and AI workloads.

What you will do

• Provide Tier II technical support and guidance to field operations during routine and emergency events.
• Maintain site readiness by identifying, prioritizing, and escalating critical infrastructure deficiencies, while supporting capacity planning, preventive maintenance, and lifecycle management.
• Lead or support telecom disaster recovery events involving hurricanes, wildfires, severe weather, outages, and other incidents affecting network facilities and infrastructure.
• Develop and maintain disaster recovery, business continuity, and operational readiness plans.
• Support capital replacement planning, equipment inventory and deployment, post-event accountability, and infrastructure data accuracy.
• Develop tools, automation, dashboards, and processes that improve incident management and operational visibility; train technicians and partner with BCM, engineering, operations, and vendors.

Requirements

• 5+ years of experience supporting telecom critical infrastructure, AC/DC power systems, and facility operations.
• Strong leadership, troubleshooting, project management, and emergency response skills.
• Ability to lead vendors, contractors, and cross-functional teams during complex incidents and projects.
• Effective verbal and written communication skills.
• Strong computer, data analysis, and technical documentation skills.
• Ability to travel on short notice and respond to emergency situations.
• Willingness to work on-call schedules, extended hours, varying shifts, and in adverse weather conditions during emergency events.
• Valid driver's license with a satisfactory driving record.
• Proven ability to mentor and guide team members while maintaining strong customer and stakeholder relationships.

Culture & Benefits

• High-accountability environment with clear expectations, shared responsibility, and trust.
• Collaboration across BCM, engineering, operations, vendors, customers, and stakeholders.
• Health, life, voluntary lifestyle, and other benefits supporting physical, mental, emotional, and financial wellbeing.
• Potential bonus structures, including short-term incentives, long-term incentives, and sales compensation, discussed during the selection process.

Hiring process

• Selected candidates undergo a background screening that may include criminal record, motor vehicle, and drug screening checks depending on position requirements.