Service Desk Team Lead (IT)

Location: Irving, Texas, United States; regular in-person attendance at company communities, job sites, and offices is required. Local commute within a 2-hour radius of the division office and occasional travel of up to 25% to remote offices within the United States are required.

Company

hirify.global is a Fortune 500 homebuilder providing residential construction and customer services across the United States.

What you will do

• Provide advanced technical support and lead, mentor, and train IT technicians on complex troubleshooting and best practices.
• Resolve hardware, software, printer, copier, communications, and connectivity incidents end to end, and implement improvements to prevent recurrence.
• Document and analyze incidents in ServiceNow, maintain accurate daily ticket updates, and prepare weekly activity and issue reports.
• Coordinate technology equipment installation and configuration projects across divisions, including project plans and hardware replacement or upgrades.
• Support meetings and events with video conferencing and audio/visual technology.
• Coordinate internal departments, senior colleagues, third-party vendors, and support contractors while reporting server downtime and LAN/WAN issues.

Requirements

• Minimum 5+ years of relevant experience.
• Demonstrated understanding of advanced technology standards and the ability to perform and supervise complex installations and configurations.
• Proficiency troubleshooting a range of IT issues, including hardware, software, and LAN/WAN connectivity.
• Excellent communication, mentorship, and problem-solving skills, with the ability to manage change and understand its impact on business functions.
• High school diploma or GED required.
• Ability to operate a motor vehicle, climb stairs and ladders, bend, stoop, reach, lift, move, and carry equipment that may exceed 50 pounds.
• Regular in-person attendance at company communities, job sites, and offices is required.

Nice to have

• Bachelor’s degree.
• Relevant IT certifications, such as CompTIA A+ or equivalent.

Culture & Benefits

• Inclusive workplace focused on diversity, innovation, sustainable growth, and professional development.
• Medical, dental, vision, flexible spending, health savings, health reimbursement, and commuter savings accounts.
• Up to three weeks of vacation upon hire, holidays, sick leave, personal days, and paid parental and bonding leave.
• 401(k) plan with immediate vesting and a 100% company match up to 5% of eligible pay.
• Education assistance, student loan repayment assistance, adoption assistance, associate assistance, referral bonuses, home purchase discounts, and wellness rewards.