IT Support Tech I (Manufacturing Technology)

Location: Charter Wire - Menomonee Valley, Milwaukee, Wisconsin, United States; onsite

Company

Fourth-generation family-owned manufacturing business providing technology support across office and manufacturing environments.

What you will do

• Serve as the primary point of contact for employee technology support requests and provide customer-focused troubleshooting.
• Diagnose and resolve hardware, software, system, and application issues across Microsoft environments and business applications.
• Support Windows, Microsoft Office, Teams, Intune, remote access tools, ERP systems, and Manufacturing Execution Systems (MES).
• Set up user accounts, process access requests, perform basic system administration, and maintain end-user devices, peripherals, and printers.
• Document support requests, resolutions, and technical procedures; contribute to knowledge base and self-service documentation.
• Prioritize multiple requests, explain technical concepts to non-technical users, and stay current with technologies and IT support best practices.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to prioritize and manage multiple requests.
• Interest in learning enterprise technologies, manufacturing systems, and IT operations.
• Ability to explain technical concepts to non-technical users.
• Recent graduates may qualify through internships, technical coursework, certifications, or hands-on projects, with strong technical aptitude, curiosity, and willingness to learn.

Nice to have

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least one year of IT support, help desk, or technical support experience.
• Experience supporting Microsoft Windows, Microsoft Office 365, Microsoft Teams, Microsoft Intune, Active Directory, and ERP systems.
• A+, Microsoft, or other relevant technical certifications.
• Oracle support experience.
• Experience with report writing and reporting tools.
• Experience in a manufacturing environment.
• Exposure to Microsoft SQL databases.

Culture & Benefits

• Collaborative, safe, and quality-focused work environment.
• Exposure to diverse technologies across office and manufacturing environments.
• Hands-on experience supporting critical business operations and enterprise manufacturing technology.
• Opportunities for learning, career development, and advancement within IT.
• Health, dental, and vision benefits; 401(k) with employer matching and profit sharing.
• Company-paid life insurance, disability coverage, and paid time off.