IT Operations Specialist

Location: Onsite in Austin, TX, USA

Annual base salary: $55,000–$65,000

Company

hirify.global is a global provider of IT solutions and services supporting organizations with technology solutions.

What you will do

• Provide Level 1 technical support for hardware, software, and application requests and incidents.
• Interpret, diagnose, and resolve technical issues using documentation and available resources.
• Provide in-depth troubleshooting for service desk requests and escalate complex issues according to established procedures.
• Create, maintain, and improve support documentation and knowledge base articles.
• Communicate technical details, resolution steps, and escalation information to users and internal teams.
• Meet or exceed ticket resolution, customer satisfaction, and service desk performance targets.

Requirements

• Completed bachelor's degree in a related field or relevant work experience.
• 1–3 years of experience in a similar role.
• Basic proficiency supporting Windows desktop environments and performing basic server-side troubleshooting.
• Basic experience with incident and request management systems such as ServiceNow, Remedy, or Jira Service Desk.
• Basic analytical and problem-solving skills for diagnosing and resolving technical issues.
• Ability to work flexible hours.
• Ability to multitask, organize and prioritize work, adapt to change, communicate complex information, solve problems, collaborate effectively, manage time, and prepare and deliver presentations.

Nice to have

• 1–3 years of experience in corporate communications.

Culture & Benefits

• Commitment to diversity as a minority- and woman-owned U.S. enterprise.
• Continuous professional growth and leadership opportunities.
• Medical, vision, dental, 401(k), and flexible spending benefits may be available.
• Health, wellness, and financial benefits may be available.
• Work in a world-class office facility with the technology needed to perform the role.