IT Service Desk Specialist (AI)

Location: Hybrid, Austin, United States

Company

hirify.global is a Healthtech company using AI to accelerate drug development and improve patient outcomes through collaboration between clinical research professionals, data scientists, and AI experts.

What you will do

• Act as the primary point of contact for internal IT requests, incidents, and service inquiries.
• Manage onboarding and offboarding, including account creation, access provisioning, and equipment setup.
• Administer Google Workspace and Atlassian tools, including accounts, groups, permissions, licensing, and basic configuration.
• Support Apple macOS devices, Apple Business Manager, MDM enrollment, troubleshooting, and user assistance.
• Track and optimize software licensing, document procedures and FAQs, and improve internal knowledge sharing.
• Identify repetitive tasks and help automate onboarding, offboarding, and access-management workflows while collaborating with IT, Security, and Operations.

Requirements

• 3+ years of experience in service desk, IT support, or helpdesk roles.
• Basic hands-on experience administering Google Workspace.
• Familiarity with Atlassian tools such as Jira and Confluence.
• Experience supporting macOS users and common desktop applications.
• Basic understanding of identity and access management concepts.
• Strong troubleshooting skills and a methodical approach to problem solving.
• Clear written and verbal communication skills.
• Strong organizational skills, attention to detail, and the ability to manage multiple requests and priorities in a fast-paced environment.
• Curiosity and motivation to learn automation, scripting, and modern IT operations.

Nice to have

• Experience with Apple Business Manager and device management workflows.
• Exposure to MDM solutions for macOS.
• Basic scripting or automation experience with Bash, Python, or workflow tools.
• Experience documenting processes or maintaining internal knowledge bases.
• Interest in IT operations, security, or systems administration as a career path.

Culture & Benefits

• Hybrid work model.
• Private health coverage.
• Company-sponsored gym membership.
• MacBook and productivity tools provided.
• Collaborative multidisciplinary environment with company events, refreshments, and a pet-friendly office.