AI & Agentic Automation Manager

Location: Clayton-le-Moors, England, United Kingdom; Petre Rd, Clayton-le-Moors, Accrington, UK

Company

Frasers Group Financial Services is building AI and agentic automation capabilities within a global retail group serving sports, premium, and luxury brands.

What you will do

• Develop AI and agentic solutions from concept through production for business use cases.
• Identify opportunities to improve performance by transforming manual or inefficient processes with AI, automation, and intelligent agents.
• Design scalable solutions using models, data, automation, system integrations, APIs, and emerging frameworks such as MCP.
• Translate business requirements into technical solutions, support adoption, measure impact, and drive continuous improvement.
• Lead and develop the AI and automation capability, setting priorities, standards, and ways of working while coaching team members.
• Establish governance, testing, validation, security, access controls, auditability, human oversight, and ongoing AI maintenance.

Requirements

• Experience leading AI, automation, or intelligent technology initiatives.
• Experience with Microsoft Copilot, Copilot Studio, Power Platform, Azure, or Azure AI.
• Experience building and deploying AI-enabled applications, with a strong understanding of LLMs, generative AI, agents, and orchestration.
• Experience with APIs, integrations, and AI-enabled workflows.
• Ability to translate business processes into practical technical solutions.
• Experience leading technical teams and managing senior stakeholders.
• Experience working in Agile or product development environments.
• Experience with data platforms or data warehousing solutions.

Nice to have

• Experience with Snowflake, RAG, MCP, or similar agent integration technologies.
• Experience with AI governance, orchestration frameworks, or feedback-driven systems.
• Experience in financial services, fintech, or regulated environments.
• Experience reducing manual processes through automation.

Culture & Benefits

• Recognition programmes include Frasers Champion and Fearless 1200.
• Head office employees spend one to two days each financial year in a store or warehouse through Retail Reconnect.
• Benefits include free gym classes, discounted gym memberships, and the Frasers Fit wellbeing programme.
• Employees receive access to Retail Trust support, including a 24-hour wellbeing helpline, counselling, and financial and legal support.
• The role is within a regulated environment and offers are subject to criminal record, credit, and employment reference checks.

Hiring process

• Shortlisted applicants may complete a recruiter interview focused on behaviours, culture, and values.
• Successful candidates can expect one or two further interviews with the hiring manager or wider team, focused on technical skills and potentially including a presentation or task.