Staff Product Manager, Professional Experience (Connected Home)

Location: Toronto, Canada; hybrid team members work from the Toronto office on Wednesdays and Thursdays, while remote candidates may collaborate virtually. Other listed locations include Boston, Seattle, and Chicago in the USA.

Salary: CAD 156,400–211,100 for Toronto; USD 170,000–230,000 for Boston; USD 150,000–205,000 for Chicago, plus variable compensation.

Company

hirify.global, through ecobee, develops connected-home products and sustainable energy solutions that improve comfort, efficiency, automation, and peace of mind for homes and businesses.

What you will do

• Own and evolve the multi-year Professional Experience strategy, including target segments, customer problems, investment priorities, and roadmap sequencing.
• Lead discovery and delivery across installation, first run, device linking, homeowner consent, fleet visibility and control, reliability, remote diagnostics, and service workflows.
• Research HVAC professionals and channel dynamics through field research, segmentation, product data, competitive intelligence, advisory councils, and direct partner engagement.
• Define the data and insight strategy, establish product-health reviews, and use metrics such as Pro CSAT, first-run completion time, and linking rate to evaluate outcomes.
• Partner with Engineering and Design on workflows spanning thermostat firmware, mobile, cloud, web tools, and APIs, while managing cross-team dependencies.
• Shape commercial models, business cases, monetization, launch strategy, channel enablement, executive narratives, and product-management practices; mentor PMs.

Requirements

• 5–10 years of relevant product management experience, with ownership of a product area spanning multiple adjacent products, experiences, or teams.
• Experience defining multi-year product strategy in ambiguous environments and converting it into focused roadmaps, investment cases, and measurable outcomes.
• Experience leading complex, cross-platform customer experiences involving connected hardware, firmware, mobile or web software, cloud services, data, and APIs.
• Strong product discovery and customer-research skills, including selecting appropriate validation methods and evaluating uncertainty.
• Commercial fluency covering market dynamics, segmentation, revenue and margin implications, platform reuse, partner economics, and monetization.
• Data fluency and analytical rigor, including defining a North Star and operating KPIs, identifying instrumentation gaps, assessing product health, and using quantitative and qualitative evidence.
• Technical credibility with engineering teams and the ability to reason about system constraints, data access and consent, integrations, reliability, security, and platform trade-offs.
• Executive communication and influence, including building concise narratives, aligning leaders, and taking clear positions in ambiguous decisions.
• Self-starting, low-ego leadership; ability to create clarity, build trust, mentor others, and engage in difficult conversations.
• A background check is required after hiring.

Nice to have

• Experience with professional, B2B, channel, fleet-management, field-service, HVAC, connected-home, or partner-platform products is strongly valued.

Culture & Benefits

• Purpose-driven work focused on connected-home technology, sustainable energy, and environmental impact.
• Collaboration with colleagues across Canada, the UK, and the USA, with hybrid and remote work options for this role.
• Medical, dental, and vision plans; life and long-term disability coverage; flexible spending and health savings accounts.
• Accrued paid time off, paid holidays, and retirement benefits including RRSP in Canada and 401(k) in the USA.

Hiring process

• 30-minute phone call with Talent Acquisition.
• 45-minute Hiring Manager interview and 1-hour team interview covering technical, behavioural, and situational questions.
• Final case-study interview with 72 hours to prepare and present the case to a cross-functional panel.