Productivity Tools and Collaboration Engineer (SaaS)

Location: United Kingdom; remote setting

Company

hirify.global provides business travel services and enterprise travel solutions.

What you will do

• Administer Smartsheet, Monday.com, Adobe, Zoom, Slack, Teams, and related productivity and collaboration platforms, including tenant configuration, roles, permissions, workspaces, and integrations.
• Manage user access through SSO and automated SCIM provisioning, monitor platform health, track vendor releases, and maintain runbooks and knowledge articles.
• Own license allocation, reclamation, true-up reporting, usage analysis, renewals, forecasting, and cost reporting with Procurement and Finance.
• Provide Tier 3 support for escalated incidents, resolve root causes, manage vendor support cases, and convert recurring issues into fixes, guidance, or training.
• Apply security controls for access, data classification, retention, sharing, and external collaboration; conduct access reviews and produce audit evidence.
• Support vendor risk management, application reviews, adoption, roadmaps, SaaS governance, and automation using native tools, APIs, or scripting.

Requirements

• 5+ years of experience in technology roles with hands-on administration of enterprise SaaS platforms.
• Working knowledge of work management or collaboration tools such as Smartsheet, Monday.com, Microsoft 365, or similar, plus Adobe Creative Cloud or Acrobat administration through Admin Console.
• Experience with identity and access concepts including SSO, SAML/OIDC, SCIM, role-based access, and joiner/mover/leaver processes, such as Okta or Microsoft Entra ID.
• Practical experience with license management and renewal support.
• Understanding of security governance principles and third-party risk assessment.
• Experience resolving escalated incidents and requests in an ITSM tool such as FreshService.
• Clear written and spoken communication, with confidence guiding business colleagues on security and compliance.
• Self-motivated and organized, with a track record of delivering effectively in a remote setting.

Nice to have

• Experience with SaaS management platforms or software asset management tools.
• Scripting or automation skills with PowerShell, Python, Power Automate, or similar, and API integration experience.
• Familiarity with ISO 27001, SOC 2, NIST, GDPR, and data protection requirements.
• Relevant certifications.
• Experience in a global, regulated, or travel-sector organization.
• Experience with Zoom, Slack, and Teams.

Culture & Benefits

• Inclusive and collaborative culture where colleagues' voices are valued.
• Flexible country-tailored benefits, including health and welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel deals on flights, hotels, cruises, car rentals, and other travel services.
• Access to more than 20,000 learning courses, leadership courses, and internal career opportunities.
• Inclusion groups supporting shared identities and initiatives.