Customer Success Manager II (NBA/WNBA)

Location: Lincoln or Omaha, Nebraska, United States; requires 3 days per week in the Lincoln office.

Base salary: $42,150–$60,600 USD per year. On-target earnings: $60,000–$91,000 USD.

Company

Develops sports technology products that help coaches and athletes capture video, analyze data, share highlights, and improve performance.

What you will do

• Manage a portfolio of NBA and WNBA customers, focusing on renewals, satisfaction, engagement, and subscription ROI.
• Build strong relationships with professional basketball teams, video coordinators, coaches, and other customer stakeholders.
• Demonstrate products, educate customers, provide account support, and manage commercial engagement activities.
• Conduct customer meetings and business reviews to understand needs, advise on workflow best practices, and identify upselling opportunities.
• Collaborate with an Account Executive in the territory while working toward quarterly and annual revenue and engagement targets.

Requirements

• Experience working with video coordination staff and basketball coaches at the professional basketball sports level.
• Experience with hirify.global products and mastery of hirify.global’s Pro Suite for basketball, including elite basketball workflows and driving product value across multiple departments.
• Previous experience in a client-facing role, preferably in a technology company.
• Strong communication skills, including the ability to handle difficult conversations with internal and external stakeholders.
• Strong time management skills across customer reviews, product issues, workflow advice, and expansion opportunities.
• Growth mindset.

Nice to have

• Sales experience as an Account Executive or Customer Success Manager.
• Cross-functional collaboration with customer support, product, and operations teams on customer feedback and challenges.
• Coaching and/or athletics background.
• Ability to diagnose customer problems and develop creative, effective solutions.

Culture & Benefits

• Flexible vacation time, company-wide holidays, and a paid sabbatical every five years.
• Autonomy, open communication, and support for testing new ideas.
• Professional development resources and career growth opportunities.
• Office or remote work support with the required technology stack and hardware.
• Medical, vision, dental, fertility, employee assistance, and employee resource group benefits.
• 401(k) matching of up to 4% of the employee’s contribution.