Customer Success Manager, Sports + Entertainment

Location: Soho, New York City; onsite at least 4 days per week, with occasional nights and weekends around key live events.

Salary: $100k–$115k OTE plus equity.

Company

hirify.global is an offline-to-online conversion platform using data-driven design and QR technology to help major brands create privacy-compliant digital engagement.

What you will do

• Own customer relationships and NRR across a portfolio of sports and entertainment clients, driving usage, adoption, renewals, and expansion.
• Monitor health scores, identify churn risks, build recovery plans, and manage account challenges proactively.
• Lead executive engagement, strategic QBRs, event and season reviews, and relationships with budget owners and senior stakeholders.
• Coordinate live activation readiness so codes, Hubs, and FlowURLs perform during games and events.
• Coordinate client-side timelines, expectations, and dependencies for platform migrations alongside implementation teams.
• Partner with Sales, Product, and GTM to identify upsell opportunities, new properties, sponsors, events, and services opportunities.

Requirements

• 2–3+ years of experience in customer success, account management, partnerships, or similar client-facing roles.
• Experience in the sports industry or managing sports clients is strongly preferred.
• Proven success managing at-risk accounts, driving renewals, and meeting NRR or retention targets.
• Experience supporting live events or time-sensitive activations.
• Strong understanding of fan engagement, attribution, and analytics.
• Experience with CRM and customer success platforms such as HubSpot; health score tooling experience is a major plus.
• Clear, concise communication skills, including presenting to senior stakeholders and pushing back when needed.
• Ability to operate independently in a fast-paced, high-growth startup.
• Flexibility to support occasional nights and weekends around key live events.

Nice to have

• Experience coordinating platform migrations or complex product transitions for enterprise clients.
• Health score tooling experience.

Culture & Benefits

• High-growth startup environment with independent ownership and proactive problem-solving.
• Regular collaboration across Sales, Product, GTM, implementation, and client teams.
• Onsite presence in New York City, including attendance at live events and sports industry activities.
• Equity included in the compensation package.