Associate Relationship Manager (Opt-In Litigation Services)

Location: Hybrid, London - 12 Arthur Street, United Kingdom

Company

hirify.global provides services supporting clients through global class action and opt-in litigation processes.

What you will do

• Lead end-to-end client service delivery across the opt-in class action lifecycle, from case setup and announcement through registration, follow-up, and case updates.
• Lead, coach, and develop a high-performing team while establishing ownership, accountability, and consistent service delivery.
• Manage regional client and project portfolios across EMEA and APAC, including deadlines, communications, service levels, escalations, and client expectations.
• Build relationships with clients, law firms, litigation funders, relationship managers, legal advisers, and internal stakeholders.
• Oversee case intake, quality assurance, data handling, client-query management, registration documentation, and submission processes.
• Drive deadline tracking, pipeline reviews, dashboard reporting, KPI monitoring, root-cause analysis, governance, and continuous process improvement.

Requirements

• Bachelor’s degree in business, finance, law, or a related field.
• Demonstrated experience in sales, client service, and project management, including leading and developing high-performing teams.
• Experience managing complex client relationships and project portfolios across multiple regions.
• Excellent verbal and written communication skills, including presentation and public-speaking capabilities.
• Strong attention to detail and the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Strategic, proactive, and collaborative leadership style with a commitment to team and organizational success.

Nice to have

• No optional qualifications specified.

Culture & Benefits

• Collaborative, engaging, and inclusive work environment.
• Commitment to helping associates feel safe, understood, valued, and able to be authentic.
• Workplace focused on empowering associates and recognizing diverse perspectives.
• AI-based tools may support application review and evaluation, with human review included in employment decisions.